Refund policy

Warranty

Paddles: A warranty against manufacturing defects applies for 6 months from the date of purchase. Please retain a copy of your receipt. This warranty is non-transferable and applies only to the original owner.

The following are not covered:

  • Normal wear and tear.
  • Damage caused by abuse, negligence or modifications made by the user.
  • Deterioration or fading of graphics due to prolonged use.

DPRADIX determines whether a product is covered by the warranty and whether it will be repaired or replaced.

Returns

You have 30 days to cancel an order, starting from the date on which you received the goods or a third party designated by you, other than the carrier, took receipt of the product.

To exercise your right to cancel, you must inform us of your decision through an unequivocal statement.

You can notify us of your decision by emailing info@dpradix.com.

We will reimburse you no later than 30 days from the date on which we receive the returned goods. We will use the same payment method you used for your order, and you will not incur any fees for this reimbursement.

Return conditions

For goods to be eligible for a return, please ensure that:

  • The goods were purchased within the last 30 days.
  • The goods are in their original packaging.

We reserve the right, at our sole discretion, to refuse the return of any goods that do not meet the return conditions above.

Returning goods

You are responsible for the cost and risk of returning the goods. To start the process, email info@dpradix.com. You will receive an email with instructions.

We are not responsible for goods damaged or lost during return shipping. We therefore recommend using an insured and trackable postal service. We cannot issue a refund without receiving the goods or proof of receipt of the return.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product has been received, a gift certificate will be sent to you by mail.

If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will refund the amount.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email at info@dpradix.com.